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Customer Survey

Thank you for taking the time to complete our customer satisfaction survey. So that we may better serve you and your company, we want to hear from you about your Forensic Analytical Sciences experience. This survey should only take a few minutes to complete.
 

Customer Information


Fields marked with an asterisk ( * ) are required.
 
* Name:
Title:
Company:
Case Number:
  Street Address:
City, State, Zip:
Country:
Phone Number:   (000-000-0000)
* E-mail Address:
 
 

Survey Questions


Please answer each question as completely as possible. Thank you.
 
1. How would you rate Forensic Analytical Sciences, Inc.?  (5 = Excellent, 1 = Poor)
 
  5 4 3 2 1 N/A

Quality of Work
 
Turnaround Time
 
Cost / Value
 
Capabilities / Scope of Service
 
Ease To Work With
 
Technical Competency
 
Customer Service
 
Invoicing / Billing Process
 
Meeting Promised Deadlines
 
Leadership in Field
 
Overall Experience
 
Follow Up
 
 
2. Are there services you need now or in the future that we are not currently providing?
 
Yes
No
 
If yes, please explain:
 
 
3. If there were any problems or issues, did we correct them promptly to your satisfaction?
 
Yes
No
 
If no, we did not, please explain:
 
 
4. What services did you hire us to perform?
 
Case Review / Consultation
Pathology Review / Consultation
Firearms & Tool Mark Examinations
DNA & Forensic Biology
Toxicology Services
Court Testimony
Other
 
If other, please specify:
 
 
5. How did you hear about us?
 
Returning Client
Referral by Colleague
Professional Meeting / Tradeshow / Presentation
Internet Search - Website / Mail / Journal / Article
Other
 
If other, please specify:
 
 
6. Would you recommend us to others?
 
Without Hesitation
Most Likely
Maybe
Most Likely Not
No
 
 
7. Did we provide court testimony?
 
Yes
No
 
If yes, was the witness' technical expertise adequate?
 
Yes
No
 
If no, please explain:
 
 
Was the testimony clear and effective?
 
Yes
No
 
If no, please explain:
 
 
8. Do you use other labs or consultants for the same services that we provide?
 
Yes
No
 
If yes, please explain:
 
 
9. Do you know that we provide the following services?
 
  Yes No

Forensic Biology and DNA Typing
 
Crime Scene Reconstruction
 
Blood Stain Pattern Analysis
 
Firearms and Tool Mark Examinations
 
Bullet Trajectory Analysis
 
Gunshot Residue Analysis - GSR kits and clothing analysis
 
Impression Evidence - fingerprint, shoe prints and tire tracks
 
Trace Evidence Examinations - fibers, glass, hair, and paint
 
Forensic Pathology Services - review of all death investigation
related documentation
 
Neuropathology Examinations
 
Toxicology Services - blood alcohol analysis, drug testing,
screening and confirmation for common drugs of abuse plus
non-routine drugs (e.g. bath salts)
 
Controlled Substances Identification and Quantization
 
Methamphetamine Wipe Analysis
 
 
10. Please provide any other comments or feedback: